In accordance with the provisions of Law No. 2004-575 of June 21, 2004, on confidence in the digital economy, users of the Ozerus website are hereby informed of the identity of the various parties involved in its creation and management.
 

• Registered office address: 24 rue de Berri – 75008 Paris

• Name of the director: Olivier Spinazzé

• Company contact: 01 42 89 13 52

• Legal form: SAS (Simplified Joint-Stock Company)

• Share capital: €10,000

• SIRET: 94145561000019

• NAF code: 7022Z

• EU VAT number: FR91941455610

• Ozerus is registered with ORIAS under number 25003260, as a Financial Investment Advisor and Insurance Broker.

• Ozerus is a member of the CNCGP.

• Ozerus is registered with the Nanterre Trade and Companies Register (RCS).
   

Website creator

• Numéla Digital

• https://www.numeladigital.com/

• SIREN: 844529263

• APE code: 7410Z

• Contact: ali@numeladigital.com
   

Hosting provider

• The website is hosted by OVH, located at 2 rue Kellermann – BP 80157 – 59053 Roubaix Cedex 1, https://www.ovhcloud.com/fr/

• AMF Ombudsman website: 17 place de la Bourse, 75082 Paris Cedex 02 / Website: http://www.amf-france.org

• Supervisory authority: http://www.amf-france.org

• The competent consumer ombudsman for insurance activities: 4 Place de Budapest, CS 92459, 75436 Paris – Website: https://acpr.banque-france.fr/

• Supervisory authority: https://acpr.banque-france.fr/
   

Complaints handling
 

A complaint is defined as a statement expressing a client's dissatisfaction with the professional, regardless of the person to whom it is addressed.
It may be submitted by any person with a legitimate interest in doing so, including in the absence of a contractual relationship with the professional: clients, former clients, holders of financial securities, persons who have requested the provision of a product or service from the professional, or who have been solicited by a professional, including their authorized representatives and beneficiaries.
A request for information, opinion, clarification, service, or provision does not constitute a complaint (AMF Instruction 2012-07 – Introduction). Filing a complaint is free of charge (Regulation 2017-565, Art. 26.2).
The person responsible for handling complaints at OZERUS is Olivier SPINAZZÉ, President. Complaints may be submitted by email to your usual contact person or via the contact form (https://www.ozerus.fr/contact/).

An acknowledgment of receipt will be sent by OZERUS within 10 business days from the date the written complaint was sent. This acknowledgment is not required if a response is provided within that timeframe.

Where possible, a response will be provided within a maximum of 10 days from the date the complaint was sent, provided it does not present any particular difficulty.

The complaint must be processed by OZERUS within a maximum of 2 months, between the date the written complaint was sent and the date the response is sent to the client.

If you are not satisfied with the response to your complaint, you may contact, free of charge, the Ombudsman of the French Financial Markets Authority (AMF), preferably via the electronic form on the AMF website, https://www.amf-france.org/fr/le-mediateur,

or by postal mail at: 17 place de la Bourse, 75082 Paris Cedex 2.